Err_Ssl_Client_Auth_Signature_Failed On Macos, Err_Ssl_Client_Auth_Signature_Failed

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NOTE: This page lists specific error codes and Solutions (that I and others have come across). I hope one of these is the answer to correct whatever problem you are having. Please do not email me telling me the Solutions don”t work. Everyone of these have worked on several other computers. If your particular problem is not on this page, please feel free tocontact me and we will figure it out together.

Disclaimer: These fixes are for Home Users Only. Do not attempt these on your Government Computer (unless otherwise noted)

Receive “ssl_error_bad_cert_alert” when using Firefox Solution: Follow Firefox configuration onFirefox support page All known Firefox SSL Error codes: Receive”ssl_error_handshake_failure_alert” when using Waterfox to activate your PIV cert Solution: Configure Waterfox to use your CAC, just like Firefox Error Code <38>: “Your Common Access Card (CAC) is invalid, and may be revoked or expired. If you believe you have received this message in error you may contact the DMDC Support Center (DSC) at 800-477-8227.” when trying to access DMDCs Self Service site to activate your PIV after getting a new CAC issued on 9 or 10 September 2013.

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Error 38 Information: DEERS had communication problems between RAPIDS and the CA issuing servers, causing some CACs to not get programmed correctly on 9 & 10 September 2013.

Error 38 Solution-1: Try using your CAC again. Some people”s CACs “magically” started working the next day. If you are not one of the lucky ones, try Solution 2 below.

Error 38 Solution-2:Visit orContact an ID card office and see if they know the system is functioning correctly and then get a new CAC issued.

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Error 53: “Your Common Access Card (CAC) certificates are invalid and access is revoked. If you believe you have received this message in error you may contact the DMDC/DEERS Support officer (DSO) at 800-538-9552.” Error 53 Information: This is usually caused by your certificates being revoked on your CAC. This can be because it is expired, you changed branches of the military (example: Regular Army to Army Reserve), retired, or your contract end date changed for contractors. Error 53 Solution-1:Visit an ID card office to get a new CAC issued Error 53 Solution-2: Sometimes you can try the 32 bit Internet Explorer, if you still have problems, make sure yourweb browser is configured correctly. Error 107: Receive “Error 107 (net::ERR_SSL_PROTOCOL_ERROR): Unknown error.” when using Google Chrome, Internet Explorer, or Firefox. Error 107 Solution: Follow this guide, slides 18 & 19 Error 117: Receive “Error 117 (net::ERR_BAD_SSL_CLIENT_AUTH_CERT): Bad SSL client authentication certificate” Information: This error can be caused by incorrectly configured system files in your windows Operating System.Additional Info Error 117 Solution 1: Check your clock on your computer. It cannot be off by more than 5 minutes from the web server Error 117 Solution 2: Follow this guide Error 117 Solution 3: Follow these steps to restore your computer 1) Logon to your computer as an administrator. 2) Click the Start button, All Programs, Accessories, System Tools, then click System Restore.3) In the new window, select “Restore my computer to an earlier time” option and then click Next.4) Select the most recent system restore point from the “On this list, click a restore point” list, and then click Next.5) Click Next on the confirmation window. 6) Restart the computer when the restoration is finished. Error 141: Receive “Error 141 (net::ERR_SSL_CLIENT_AUTH_SIGNATURE_FAILED): Unknown error” when using Google Chrome on a Mac Error 141 Solution 1: Error 141 Solution 2: Error 310: Receive “Error 310 (net::ERR_TOO_MANY_REDIRECTS): There were too many redirects” Error 310 Solution: Double check your clock and time zone on your computer. If your clock is off by more than 5 minutes compared to the server you are trying to communicate with, you”ll receive this error. Information found atTomsHardware


Error 400: Receive “HTTP 400 Bad Request” after entering PIN when trying to access the Navy”s Outlook Web App (OWA) servers: or Error 400 Information: The OWA servers are under extreme load with more people using them to check their email. Error 400 Solution: Try to access the site later. You can call their help desk at: 866-843-6624 and express your opinion with them. Error 403.7: Receive “Error 403.7 – Forbidden: SSL client certificate is required. Error 403.7 Solution: Install DoD certs again from links on Error 500: Receive “Error Code: 500 Internal Server Error. The server denied the specified Uniform Resource Locator (URL). Contact the server administrator.” or “Certificate is revoked” Error 500 Solution 1 (Windows): Follow this guide Error 500 Solution 1a (Windows): Run the Cross Cert Removal Tool version 1.14, dated 3 MAR 2016 from: or DISA Error 500 Solution 2 (Mac):Follow this information Error 500 Solution 3 (Windows): Make sure you are selecting the EMAIL certificate (for most users) and PIV certificate (for Dual Persona users) IF you have selected the wrong certificate, close the web browser, remove, then reinsert your CAC. Error 500 Solution 4 (Mac):Make sure you are selecting the EMAIL certificate (for most users) and PIV certificate (for Dual Persona users) IF you have selected the wrong certificate you will need to clear your keychain. Error 500 Solution 5 (both OS”): Close ALL open web browsers, try to access the website again. Sometimes a restart of the computer is also necessary. Error 500 Solution 6: (Windows): Contact the Army Enterprise Service Desk and request they figure it out. Their number is: 866-335-2769 Error 1079: Receive“Error 1079: The account specified for this service is different from the account specified for other services running in the same process.” Error 1079 Solution: Visit: Error 1316: Receive “Error 1316. A network error occurred while attempting to read from the file C:”

Error 1316 Solution:Download Microsoft Windows Installer Cleanup Utility and uninstall ActivClient with this program. Once uninstalled, restart computer, then install your ActivClient software. This program will NOT work on Windows 7 or 8, so, try the programs below.

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Download any of the below uninstaller programs (listed alphabetically) and attempt to uninstall ActivClient. Once uninstalled, restart computer, then install your ActivClient software again.

Ashampoo Uninstaller


IObit Uninstaller

PC Decrapifier

Revo Uninstaller Pro

Total Uninstall (my preference)

Error 1316 Solution 2: Your current profile is likely corrupt. Create a new profile and install the programs from that profile. Here”s how to build a new profile.

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